School of Business

Our Program

The environment in which businesses today compete is rapidly changing and the rate of change is increasing. They are locked in a battle to meet demanding customer expectations while competing successfully to gain market share and to grow revenues and profit.

Individuals who know and work to master the concepts, techniques, and tools of quality know that higher quality can and always does, make a difference.

This program is designed to provide graduates with practical knowledge to be a significant contributor in many areas of quality management. They learn how to integrate quality initiatives in the existing business framework by assessing business processes from a quality perspective and developing quality processes that support day-to-day and strategic business plans.

The program offers a two-part approach to organizational quality management. The first focuses on technical aspects that enable students to use appropriate tools for identifying, analyzing and recommending quality improvement initiatives. The second part teaches how to address quality issues from a business perspective including the business strategy, return on investment and overall cost of quality.

Graduates of this program gain the educational component needed to write the certification exams for a number of professional designations sponsored by the American Society for Quality (ASQ).

SUCCESS FACTORS:

This program is well-suited for students who:

• Are interested in detail-oriented work.
• Enjoy working with others to improve business processes.
• Are "systems thinkers" who enjoy looking for business success indicators.

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Your Career

Employment opportunities may exist in several business sectors, such as manufacturing, services, health, education and government. Graduates may find employment in areas, such as quality auditing, quality improvement analysis, quality strategy development, quality engineering and quality process
analysis.

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Courses

Programs at Algonquin College are delivered using a variety of instruction modes. Courses may be offered in the classroom or lab, entirely online, or in a hybrid mode which combines classroom sessions with online learning activities. Upon registration, each full-time student is provided an Algonquin email account which is used to communicate important information about program or course events.

Level: 01		Hours
MGT1030	Quality Basics This course introduces participants to the terms, concepts and principles of Quality. It also introduces the tools and methodologies involved in improving the quality of products, services and processes within an organization. The course touches on the Quality Improvement Associate designation by the American Society for Quality (ASQ). Quality standards within Services, Manufacturing, Government and Not-for-Profit organizations are discussed with concentration on simple but effective tools that are readily applied in the workplace.	45.0
MGT1031	Customer/Supplier Management This is an overview of Quality Management as it applies to customer-supplier relationship. Representative business and process flows are used to identify both internal and external customers and suppliers. The need for established deliverables and acceptance criteria are developed from the process flows. Finally, the need for preventive and corrective actions, system audits, and continual improvement are investigated as they apply to managing effective relationships. This course is an interactive investigation of the key elements where student participation is central to the learning process.	45.0
MGT1032	Team Dynamics In this interactive course, students work within a variety of simulated team environments to augment their first-hand experience with the benefits and drawbacks of collaborative work. Students learn the requirements and responsibilities of effective leadership in various types of teams in order to translate the vision and mission of a business into day-to-day activities focused on improving process quality and to create a customer-focused organization. Students also study various communication channels used in business and are able to select the most effective channel for their environment.	45.0
MGT1033	Quality Models This course covers the historical development of quality systems and examines in detail elements of current quality models. It demonstrates the relevance of quality in achieiving competititive advantage and defines the role of quality in business strategy. It serves to broaden thinking to view quality as not just a task but a strategic component relevant to business success. The student examines quality models derived from International Standards Organization (ISO) and Total Quality Management (TQM), analyzes best practices such as the Toyota Production System (TPS), General Electric (GE) and Research In Motion (RIM), regulatory models and National Award Frameworks.	45.0
MGT1034	Quality Planning In today's work environment, successful quality management needs to be anchored to an organization's core planning models. Students develop a quality plan that takes into consideration essential success factors, such as management roles and responsibility, design of quality process documents and their control, defines the process for addressing non-conformance issues and how to implement corrective actions. In addition, students begin the work of identifying and collecting basic level performance measurements that contribute to program evaluation.	60.0
QUA1031	Data Analysis I This course provides the foundation to enable students to conduct sound data analysis through understanding the underlying principles and application of appropriate methods. A major part of the course involves working through practical examples encountered in business. The course serves to answer two critical questions in quality management: "how do we know?" and "by what method?"	60.0

Level: 02		Hours
MGT1035	Process Mapping In this course, students create Process Maps and Value Stream Maps. Students learn to visualize and understand the sequence and nature of events in a process at macro and micro levels. Students are also able to identify areas for streamlining the work, reducing defects and improving overall operations. Process maps allow everyone i.e. management, suppliers, and customers to see value, to differentiate value from waste and to create the plan of action for waste elimination. Prerequisites: MGT1030	45.0
MGT1036	Quality Audit The "Audits" course prepares students for taking a lead role in the execution of internal and external audits as part of the everyday responsibilities of a person employed in the field of Quality Management. It focuses on types of audits, the audit process, audit documentation, audit non conformances and verification of effectiveness. It also establishes traits of a good auditor. Prerequisites: MGT1034	45.0
MGT1037	Cost of Quality This course is designed to provide the student with the understanding of "Cost of Quality" (COQ) principles as they relate to quality management and various business applications. The student is provided with a working knowledge of the various types of cost of quality, such as internal, external, appraisal and prevention cost. The student understands how to use various quality tools to capture the COQ data and support continuous improvement initiatives for quality management and business strategies.	60.0
MGT1038	Business Acumen One of the key expectations that today's organizations have towards their Quality professionals is to fully adhere to the key principles of a high performance workplace. To do so, Quality professionals should understand and apply some of the widely distributed practices in the areas of productivity, project management and technical communications (i.e., report writing and presentations). This course is intended to offer students the opportunity to develop the key skills, best practices and behaviours of effective Quality professionals.	45.0
MGT1039	Strategic Quality Planning Strategic planning enables organizations to shape and guide their overall business goals. Through effective strategic planning, Quality professionals could help their organizations define and implement a framework for developing, adapting and aligning organizational vision, mission, and goals to achieve and sustain a high level of performance. In this course, students gain the key skills needed to formulate, execute and monitor a strategic plan for their organizations using proven models and techniques.	60.0
QUA1032	Data Analysis II This course expands the knowledge of students to conducting Design of Experiments (DOE) and Acceptance sampling. The course content extends into statistical process control and process capability analysis. Emphasis is placed on interpreting the data achieved from applying Quality tools and analysis, with respect to the current and future business strategy. Prerequisites: QUA1031	45.0

Level: 03		Hours
WKT1030	Work Term Placement Students have an opportunity to exercise the tools, techniques and principles they have learned in a business environment. They participate in a Quality Improvement team where they use qualified processes, gather data, find root causes, conduct quality audits, plan future work and other related functions.	444.0

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Fees & Expenses

Approximate Program Costs

Tuition/Fees: $ 4,356
Books/Supplies: $ 1,400
Incidental Fees: $ 0
Total: $ 5,756



Tuition Fees listed are in effect for the 2011-2012 academic year.

Tuition Fees: $1,589 per term in Levels 01 and 02 and $350 in Level 03.
Information Technology Fee: $62 per term. *

Student Activity/Sports Fee: $190.50 per term in Levels 01 and 02 and $20.80 in Level 03.

Student Centre Building Fee: $17.50 per term in Levels 01 and 02.

Health Service Fee: $10 per term.

Health Plan Fee: $114.50 paid once annually. **

A $35 graduation fee is payable in the final term.

A $25 transcript fee is payable in the first term a student attends Algonquin College.

International Students pay all relevant Canadian fees plus an International Premium of $3,600 per term.

* Students paying the Information Technology fee are provided with a network account, an email address, and Internet access. For more information please visit our website at www.algonquincollege.com/its/services/it_fee.htm

** Students who have coverage with another plan can request a refund by supplying the Students' Association with documentation supporting the
request. This request will have to be made annually.

Books and supplies cost approximately $700 per level, excluding level three, and can be purchased in the campus bookstore.

Field trip expenses are approximately $600.

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Admission Requirements  2012/20132011/2012

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Application Information

Applications to full-time day programs must be submitted with official transcripts showing completion of the academic admission requirements through:

ontariocolleges.ca
60 Corporate Court
Guelph, Ontario
N1G 5J3
1-888-892-2228

Students currently enrolled in an Ontario secondary school should contact their Guidance Office to apply. For all other applicants, applications are available online at ontariocolleges.ca. A $95 fee applies.

Applications for Fall Term, Winter Term and Spring Term admission received by February 1 will be given equal consideration. Applications received after February 1 will be processed on a first-come, first-served basis as long as places are available.

International applicants applying from out-of-country can obtain the
International Student Application Form at
https://xweb.algonquincollege.com/FormIE/index.aspx or by contacting the Registrar's Office.

For further information on the admissions process, contact:

Registrar's Office
Algonquin College
1385 Woodroffe Ave, Room C150
Ottawa, ON K2G 1V8
Telephone: 613-727-0002
Toll-free: 1-800-565-4723
TTY: 613-727-7766
Fax: 613-727-7632
Email: askalgonquin@algonquincollege.com

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Additional Information

For more information, please contact Carl Persaud, Program Coordinator, at 613-727-4723 ext. 2563 or persauc@algonquincollege.com.

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