AC02: Client Service Standards for Persons with Disabilities

Policy #:
AC02
Responsible Authority:
Accessibility Advisor, Human Resources
Approval Authority:
President's Executive Committee
Executive Sponsor:
Vice President, Human Resources
Approval Date:
2010/12/22
Last Reviewed:
2010/12/22
Mandatory Revision Date:
2015/12/22
Downloadable Version:
Client Service Standards for Persons with Disabilities

PURPOSE

To demonstrate the College’s commitment to comply with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards. Accessibility standards established under the AODA are being phased in and will become effective over a period of years.

SCOPE

This Policy applies to all college community members, and to all College activities, functions and premises.

DEFINITIONS

Word/Term

Definition

Disability as defined under AODA

 

 

a)      any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other service animal or on a wheelchair or other remedial appliance or device,

b)      a condition of mental impairment or a developmental disability,

c)       a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,

d)      a mental disorder, or

e)      an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997

AODA

Accessibility for Ontarians with Disabilities Act, 2005

POLICY

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) aims to establish standards that provide Ontarians with disabilities the same opportunity of access to and benefit from goods, services, facilities, accommodation and employment as are provided to all Ontarians. The AODA applies to post secondary institutions and the College is to comply.

1..  Algonquin College is committed to applying the principles and regulations of the AODA to its  operations so as to provide equal opportunity of access to persons with disabilities within the College community.  

2.  The College will comply with the guidelines found in the Appendices of this policy. Each appendix deals with a different standard and should be consulted to determine its application.  

3.  Additional Appendices will be added as new accessibility standards come into effect.

PROCEDURE

 

Action

 

Responsibility                         

1.

Compliance

 

 

1.1

Comply with the accessibility standards established by the AODA, as set forth in the Appendices to this policy.

 

All Employees

1.2

Participate in training that is mandated by the AODA and this policy.

 

All Employees

1.3

Develop and implement training program(s) for college employees as required by the AODA and this policy.

 

AODA Advisor & Centre for Organizational Learning

 

SUPPORTING DOCUMENTATION

Appendix 1         Accessibility Standards for Customer Services provided to Persons with Disabilities

RELATED POLICIES
AC 01 Students with Disabilities
AC 04 Notification of Service Disruption for People with Disabilities

RELATED MATERIALS

Algonquin Accessibility Office website link

Accessibility Standards for Customer Service


Back to Policies >>