Hospitality - Hotel and Restaurant Operations Management

Join a growing industry and gain opportunities worldwide.

  • Gain specialized managerial skills for the hospitality and tourism industry through a mixture of theory and hands-on classes
  • Experience a variety of restaurant operations-related roles in Restaurant International, Algonquin College's own fine-dining training restaurant
  • Eligible graduates can further their education by bridging into year three of the Bachelor of Hospitality and Tourism Management (Honours) degree program

Program Availability and Schedule

Availability

Open

Closed

Waitlisted

Start Term

Availability

International
Availability

Competitive?

Fall 2024

No

Winter 2025

No

Schedule

Fall 2024
Level 01
Winter 2025
Level 02
Spring 2025
Break
Fall 2025
Level 03
Winter 2026
Level 04
Winter 2025
Level 01
Spring 2025
Level 02
Fall 2025
Level 03
Winter 2026
Level 04

Program Summary

Credential

Ontario College Diploma (2 Years)

Program Delivery

Program Code

Area of Interest

Culinary, Hospitality and Tourism

School

School of Business and Hospitality

Campus

Ottawa

Work Integrated Learning

The two-year Hospitality - Hotel and Restaurant Operations Management Ontario College Diploma program provides you with specialized managerial skills for the hospitality and tourism industry through a mixture of theory and hands-on classes delivered by industry professionals.

Learn about:...(read more)

Overview

Join a growing industry and gain opportunities worldwide.

The two-year Hospitality - Hotel and Restaurant Operations Management Ontario College Diploma program provides you with specialized managerial skills for the hospitality and tourism industry through a mixture of theory and hands-on classes delivered by industry professionals.

Learn about:

  • hotel and restaurant operations
  • management skills
  • computer applications in hospitality and tourism
  • financial management
  • marketing

The first year of the program provides introductory industry and business courses to help prepare you for entry-level positions. The second year focuses on developing management skills to help solidify long-term career success in the hospitality and tourism industry.

Experience a variety of restaurant operations-related roles in Restaurant International, Algonquin College`s student-operated restaurant and teaching facility. Some of these classes happen during the evening and weekends, to prepare you for the variety of shift work in the industry.

Students who graduate from this program with a minimum of a B average can further their education by bridging into year three of the Bachelor of Hospitality and Tourism Management (Honours) degree program.

There are a growing number of job opportunities - available both locally and globally - in this dynamic industry. Graduates may find employment in:

  • yhe food and beverage industry
  • the accommodation sector
  • tourism services
  • sales and marketing
  • transportation
  • events and conferences

SUCCESS FACTORS

This program is well-suited for students who:

  • Have good interpersonal skills and enjoy interacting with people.
  • Are interested in a career in the hospitality business that is portable throughout the world.
  • Seek variety in their daily work and rewarding opportunities and experiences.
  • Are looking for career opportunities that allow flexibility to balance work and family life.

Courses

Programs at Algonquin College are delivered using a variety of instruction modes. Courses may be offered in the classroom or lab, entirely online, or in a hybrid mode which combines classroom sessions with virtual learning activities. Upon registration, each full-time student is provided an Algonquin email account which is used to communicate important information about program or course events.

Careers & Pathways

Careers

Graduates may find a wide range of employment opportunities in the global hospitality and tourism industry. Career opportunities may include front desk accommodation, guest service/housekeeping, sales and marketing, banquets, transportation, food and beverage, attractions, events and conferences, tourism services and golf clubs. After a few years of experience, graduates may pursue supervisory or management positions. Graduates may also pursue further academic endeavours.

Pathways

Please note: There may be more pathways available for this program than are listed here. Please use our Pathways search tool to see every option.

Learning Outcomes

The graduate has reliably demonstrated the ability to:

  1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  3. Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  4. Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  5. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  6. Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  7. Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  8. Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  9. Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
  10. Identify and apply discipline-specific practices that contribute to the local and global community through social responsibility, economic commitment and environmental stewardship.

Tuition & Fees

Get an idea of how much each semester will cost with our Tuition and Fee Estimator.

2023/2024 Academic Year

Tuition and related ancillary fees for this program can be viewed by using the Tuition and Fees Estimator tool at www.algonquincollege.com/fee-estimator.

Further information on fees can be found by visiting the Registrar`s Office website at www.algonquincollege.com/ro.

Fees are subject to change.

Additional program related expenses include:

Admissions Requirements

All applicants must satisfy both College Eligibility and Program Eligibility requirements.

College Eligibility

  • Ontario Secondary School Diploma (OSSD) or equivalent. Applicants with an OSSD showing senior English and/or Mathematics courses at the Basic Level, or with Workplace or Open courses, will be tested to determine their eligibility for admission; OR
  • Academic and Career Entrance (ACE) certificate; OR
  • General Educational Development (GED) certificate; OR
  • Mature Student status (19 years of age or older and without a high school diploma at the start of the program). Eligibility may be determined by academic achievement testing for which a fee of $50 (subject to change) will be charged.

Program Eligibility

  • English, Grade 12 (ENG4C or equivalent).
  • Mathematics, Grade 11 (MBF3C or equivalent).
  • Applicants with international transcripts must provide proof of the subject-specific requirements noted above and may be required to provide proof of language proficiency. Domestic applicants with international transcripts must be evaluated through the International Credential Assessment Service of Canada (ICAS) or World Education Services (WES).
  • IELTS-International English Language Testing Service (Academic) Overall band of 6.0 with a minimum of 5.5 in each band; OR TOEFL-Internet-based (iBT)-overall 80, with a minimum of 20 in each component: Reading 20; Listening 20; Speaking 20; Writing 20; OR Duolingo English Test (DET) Overall 110, minimum of 110 in Literacy and no score below 95.

Not sure if you meet all of the requirements? Academic Upgrading may be able to help with that: https://www.algonquincollege.com/access/.

Should the number of qualified applicants exceed the number of available places, applicants are selected on the basis of their proficiency in English and mathematics.

Application Information

HOSPITALITY - HOTEL AND RESTAURANT OPERATIONS MANAGEMENT
Program Code 0208X01FWO

Applications to full-time day programs must be submitted with official transcripts showing completion of the academic admission requirements through:

ontariocolleges.ca
60 Corporate Court
Guelph, Ontario N1G 5J3
1-888-892-2228

Students currently enrolled in an Ontario secondary school should notify their Guidance Office prior to their online application at www.ontariocolleges.ca.

Applications for Fall Term and Winter Term admission received by February 1 will be given equal consideration. Applications received after February 1 will be processed on a first-come, first-served basis as long as places are available.

International applicants please visit this link for application process information: https://algonquincollege.force.com/myACint/.

For further information on the admissions process, contact:

Registrar`s Office
Algonquin College
1385 Woodroffe Ave
Ottawa, ON K2G 1V8
Telephone: 613-727-0002
Toll-free: 1-800-565-4723
TTY: 613-727-7766
Fax: 613-727-7632
Contact: https://www.algonquincollege.com/ro

Additional Information

Program Resources

Relevant work experience is a definite career asset. Our industry advisors and employers highly recommend such an inclusion in our program. It enhances both your employability and your educational experience.

This program has a Fall intake and a Winter intake each academic year. The Fall intake follows the standard College 15-week term pattern:
September - December and January - April for two consecutive years. The Winter intake term runs January - April, May - August, September - December and January - April.

Contact

Marc Brennan

Program Coordinator

brennam@algonquincollege.com

613-727-4723, ext. 2137

Room H204m

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Marc Brennan

Program Coordinator

brennam@algonquincollege.com

613-727-4723, ext. 2137

Marc Brennan joined Algonquin College in 2010 with over 15 years of knowledge from the food and beverage industry at the restaurant and hotel levels. He has an excellent knowledge of all components of the hospitality industry. Marc is an Algonquin College graduate in the Hospitality Management – Hotel & Restaurant Diploma as well as the Bachelor of Hospitality and Tourism Management Honours (BHTM) program, and has his MBA in International Hospitality & Service Industries Management, with a specialization in Asset and Revenue Management from the Glion Institute of Higher Education. He currently teaches Financial Accounting, Managerial Accounting and Financial Analysis.

Kim Bosch

Professor

boschk@algonquincollege.com

613-727-4723, ext. 7348

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Kim Bosch

Professor

boschk@algonquincollege.com

613-727-4723, ext. 7348

A writer by trade, Professor Bosch has a background in business communications and culture, music, and food writing. Her work has been published in the New York Times, the National Post, the Globe and Mail and many other prominent sources. She is a graduate of the University of British Columbia’s Creative Writing program, and holds her Bachelor of Arts in English from the University of Guelph and her Masters in English Language and Literature from Carleton University. She also has her Bachelor of Education from the University of Ottawa with a specialization in Arts education. Professor Bosch believes in student-centric education strategies that encourage meaningful learning experiences. She is a first generation university graduate in her extended family and attributes a lot of her success to her blue-collar upbringing. Her focus as an educator is to create connections between learners’ personal beliefs, culture, and communication skills.

Caron Fitzpatrick

Professor

fitzpac@algonquincollege.com

613-727-4723, ext. 5312

Room H204n

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Caron Fitzpatrick

Professor

fitzpac@algonquincollege.com

613-727-4723, ext. 5312

Caron Fitzpatrick brings diversity to the Hospitality program, coming from the Event Management industry. Caron is a graduate of the Event Management program at Algonquin College and holds a Master’s Degree in Tourism Management. Caron’s thesis explored the use of Mobile Apps in sport tourism focusing on the ability to use mobile apps to increase the duration of stay and tourism spend.

Caron has over a decade of experience in restaurants and as well as experience in the event department at a major hotel. Her real expertise has been in the planning and execution of events including tradeshows, races, ski competitions, galas, golf tournaments, hockey tournaments, conventions, annual general meetings, awards ceremonies, political campaign management and festivals. Caron has a passion for lifelong learning and is currently completing the Social Media College Certificate here at Algonquin College.

Elias Giannakopoulos

Professor

giannae@algonquincollege.com

613-727-4723, ext. 2546

Room H217c

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Elias Giannakopoulos

Professor

giannae@algonquincollege.com

613-727-4723, ext. 2546

Elias Giannakopoulos holds an MBA from the University of Guelph and a BA (Hons) from the University of Birmingham in the UK. Mr. Giannakopoulos has been teaching at Algonquin College since 2002. His industry experience includes positions in the military and various hospitality organizations within the resort, hotel, restaurant, nightclub, and golf course settings.

Having lived and worked in Greece, Canada, and England, Elias has acquired more than twelve years of experience in both commercial and institutional Food & Beverage Management. More recently, he was involved in the development of Algonquin’s Bachelor of Hospitality and Tourism Management program. Elias’ research activities have produced papers in both refereed journals and conferences.

Diana Helferty

Professor

helferd@algonquincollege.com

613-727-4723

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Diana Helferty

Professor

helferd@algonquincollege.com

613-727-4723

Diana Helferty earned a Bachelor’s Degree in Hospitality Administration from Southern New Hampshire University in 2007 and a Master of Education from Queen’s University in 2021. Before teaching, Diana spent 12 years working in Marriott Hotels and Resorts in Canada and the U.S. in numerous departments including: Food and Beverage, Banquets, Catering, and Sales. She also chaired the Environmental Sustainability Committee at the Westin Ottawa for six years leading the hotel to obtain the highest green rating from the Hotel Association of Canada.

Diana’s teaching philosophy begins with developing authentic relationships with students. Her main priority in the classroom is helping students build a strong leadership skillset they can apply in their future careers.

Stella Ludlow

Student Success Specialist

Anuj Miglani

Professor

miglana@algonquincollege.com

613-727-4723, ext. 7091

Room H204g

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Anuj Miglani

Professor

miglana@algonquincollege.com

613-727-4723, ext. 7091

Anuj Miglani has been teaching at Algonquin since 2010 and has over 12 years of industry experience. He is a proud Algonquin College Hospitality Management graduate. His industry experience includes working in restaurants, hotels, and retirement sector in a variety of operations and marketing roles. He is very passionate about learning and education and he has received Masters of Business Administration from University of Guelph.

Anuj has taught variety of courses within different programs in School of Hospitality and Tourism. He currently teaches Technology and Social Media, Marketing and Operations course.

Matthew Moore

Professor

moorem1@algonquincollege.com

613-727-4723, ext. 6248

Room H204d

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Matthew Moore

Professor

moorem1@algonquincollege.com

613-727-4723, ext. 6248

Matt Moore is a professor of Sport Management with a specialized focus on finance. With more than 20 years of invaluable experience in the dynamic hospitality industry, Matt brings a wealth of hands-on knowledge to his classroom, specifically in financial management. His extensive background includes a tenure of 13 years at Chances R Restaurant, where he served as co-owner and dedicated manager. During his time in the industry, he developed a profound understanding of economics, entrepreneurship, and the intricacies of restaurant management.

Matt’s academic achievements include a Bachelor’s degree in Economics from Carleton University, which provided him with a solid foundation for understanding the financial aspects of the field. He further pursued his education by earning a Master’s degree in Hospitality and Tourism from Glion University, focusing on Asset and Revenue Management. This advanced degree equipped him with a comprehensive understanding of the financial intricacies associated with the hospitality and tourism sectors.

Beyond his academic and professional accomplishments, Matt has also dedicated his time and expertise to volunteer work in the realm of sports. With over 30 years of competitive sports experience, he possesses firsthand knowledge of the sports industry and its management. This unique combination of practical experience, academic expertise, and a passion for sports has positioned Matt as a sought-after professor and mentor in the field of Sport Management with a concentration in finance.

James Waller

Professor

wallerj@algonquincollege.com

613-727-4723, ext. 5411

Room H204g

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James Waller

Professor

wallerj@algonquincollege.com

613-727-4723, ext. 5411

James Waller has worked in the hospitality industry for 14 years, nine of which have been in management roles. He worked for two large restaurant corporations as General Manager among other roles. James also won the SirCorp Manager of the year in 2009.

In 2006 he earned his Bachelor of Commerce with a specialization in Hospitality and Tourism Management from the University of Guelph and in 2011 he obtained his Master’s in Business Administration with a specialization in Hospitality and Tourism Management, also from the University of Guelph.

James has been teaching since 2012 in a variety of different programs including the Bachelor of Hospitality, Culinary Management, the Bartending Program and the Hotel and Restaurant Management Program.

Wes Wilkinson

Professor

wilkinw@algonquincollege.com

613-727-4723, ext. 5226

Room H217c

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Wes Wilkinson

Professor

wilkinw@algonquincollege.com

613-727-4723, ext. 5226

Wes Wilkinson began his culinary career in 1976 as an apprentice Chef at Whittington’s in London Ontario.

In 1983 he accepted a position as Sous-Chef at Crab Apples and Auberge du Petit Prince. In 1998 Wes was a Gold medal winner at the New Zealand Lamb Marketing Board, and Culinary Coach for The Berlin Culinary Olympics while at Fanshawe College in London Ontario taking a Silver medal.

Throughout the 1990’s Wes traveled, consulted and worked as a Vice-President in research and development for Sobeys, President’s Choice, Loblaw’s and Wegmans’ under Windsor Marketing Private Labels.

Wes has his Red Seal Cook certification, Baker, Pastry Chef, Food and Nutrition Management (CSNM), Certified Chef de Cuisine (CCC), a diploma in Food Science and Technology from the American Institute of Baking in Kansas and has completed his Masters of Hospitality and Tourism Management with a specialization in Indigenous Education.

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